Return Policy
Returns & Shipping Policy:
At Cindy V Fashion, we strive to provide our customers with high-quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we are here to help.
Refunds and Returns:
Eligibility:
- Items must be returned within 30 days of the purchase date.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Sale items and gift cards are non-refundable.
. Process:
- To initiate a return, please contact our customer service team at 786-939-2900 with your order number and reason for the return.
- Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).
Shipping:
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Inspection and Approval:
- Once we receive your returned item, it will be inspected. If the item meets our return criteria, we will process your refund.
- Refunds will be credited to your original method of payment within 7-10 business days after approval.
Exchanges:
- If you wish to exchange an item for a different size or color, please contact our customer service team. We will provide you with the necessary instructions to proceed with the exchange.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at 786-939-2900 with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.
Contact Us:
For any questions or concerns regarding our refund policy, please contact us at 786-939-2900.
Thank you for shopping with Cindy V Fashion. Your satisfaction is our priority, and we are committed to ensuring a positive shopping experience for you.