Return Policy

Returns & Shipping Policy:

At Cindy V Fashion, we strive to provide our customers with high-quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we are here to help.

 

Refunds and Returns:

Eligibility:

   - Items must be returned within 30 days of the purchase date.

   - Items must be unworn, unwashed, and in their original condition with all tags attached.

   - Sale items and gift cards are non-refundable.

. Process:

 - To initiate a return, please contact our customer service team at 786-939-2900 with your order number and reason for the return.

   - Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).

 Shipping:

   - Customers are responsible for return shipping costs.

   - We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 

Inspection and Approval:

   - Once we receive your returned item, it will be inspected. If the item meets our return criteria, we will process your refund.

   - Refunds will be credited to your original method of payment within 7-10 business days after approval.

 

Exchanges:

- If you wish to exchange an item for a different size or color, please contact our customer service team. We will provide you with the necessary instructions to proceed with the exchange.

 

Damaged or Defective Items:

- If you receive a damaged or defective item, please contact us immediately at 786-939-2900 with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.

 

Contact Us:

For any questions or concerns regarding our refund policy, please contact us at 786-939-2900.

 

Thank you for shopping with Cindy V Fashion. Your satisfaction is our priority, and we are committed to ensuring a positive shopping experience for you.